Need help with a MoonPay payment?
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FAQs
How do I check the status of my payment?
Log into your MoonPay account and view the Payments section. If the transaction is missing, contact support with your transaction ID and email.
What documents are required for verification?
Typically a government-issued ID and a selfie; requirements vary by country.
How long do withdrawals take?
Depends on the crypto network and banking partners. Network transfers vary by confirmations; bank transfers by your bank.
Submit a support request
Include transaction IDs or screenshots where possible.